FAQ

Ordering & Payments

How do I place an order?
To place an order, browse our products, select your items, and add them to your cart. Proceed to checkout, enter your shipping and payment details, and confirm your order. You’ll receive an order confirmation email with the details.

What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted.

Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, contact us at sales@doylespremium.com within 24 hours of placing it. Once processing begins, changes may not be possible.

Is it safe to order from your website?
Yes, our website uses industry-standard SSL encryption to protect your personal and payment information, ensuring a secure shopping experience.

Shipping & Delivery

Where do you ship?
We ship to the Canada, United States, and select international destinations. Contact us at sales@doylespremium.com for specific country availability.

How much is shipping?
Shipping costs depend on your location and order size. Standard shipping within the Canada or U.S. starts at $5, with free shipping on orders over $50. International rates are calculated at checkout.

How long does shipping take?
Canadian orders typically arrive within 3-7 business days. U.S. orders take 7-14 business days, and international orders vary by destination (10-21 business days). Tracking information will be provided once your order ships.

What if my order doesn’t arrive?
If your order hasn’t arrived within the estimated delivery time, check your tracking information first. If there’s an issue, contact us at sales@doylespremium.com, and we’ll resolve it promptly.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Contact sales@doylespremium.com to initiate a return. Return shipping costs are the customer’s responsibility unless the product is defective.

How do I return a product?
Email us at sales@doylespremium.com with your order number and reason for return. We’ll provide a return authorization and shipping instructions. Once we receive and inspect the item, we’ll process your refund or exchange.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. Funds will be credited to your original payment method, and you’ll receive a confirmation email.

What if I receive a damaged or incorrect product?
If your product arrives damaged or incorrect, contact us within 7 days at sales@doylespremium.com with photos of the issue. We’ll send a replacement or issue a refund at no extra cost.

Product Information

Are your products suitable for all skin types?
Our beard oils and balms are crafted with natural ingredients designed to suit most skin types. If you have sensitive skin or allergies, review the ingredient list on the product page or contact us for guidance.

How do I use your beard care products?

• Beard Oil: Apply 3-5 drops to your palm, rub into your beard and skin, and comb through for even distribution.
• Aftershave: Apply a small amount of Doyle’s Aftershave to your hands. Massage evenly onto your face and neck.
• Boar Bristle Brush: Brush gently to distribute oil, detangle, and soften your beard.
  For best results, use daily after washing your beard.

Are your products vegan or cruelty-free?
Our products are cruelty-free and never tested on animals.

How long will a bottle of beard oil last?
A 30ml bottle of beard oil typically lasts 6-8 weeks with daily use, depending on beard length and application amount.

General Questions

Why choose Doyle’s Premium beard products?
Our products are handcrafted with high-quality, natural ingredients to promote beard growth, reduce itchiness, and leave your beard soft and smelling great. Founded by a seasoned barber, we’re committed to helping you look sharp and feel amazing.

How can I contact customer support?
Reach us at sales@doylespremium.com from Monday-Friday, 9 AM-5 PM EST. You can also message us on Instagram for quick responses.

Can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use it to monitor your package’s progress on our website or the carrier’s site.

Account

Do I need an account to order?
No, you can check out as a guest. Creating an account gives you access to exclusive offers.

How do I reset my account password?
Click “Forgot Password” on the login page, enter your email, and follow the instructions in the reset email we send you.