Terms of service

Last Updated: April 17, 2025

At Doyle’s Premium, a Montreal, Quebec, Canada-based company offering premium beard care products through our Shopify-powered website (https://doylespremium.com). These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing our site, placing an order, or engaging with us, you agree to these Terms and our related policies, including our Privacy Policy and Shipping Policy.

If you do not agree with these Terms, please do not use our website or services. For questions, contact us at sales@doylespremium.com.

1. General Conditions

  • Access: We grant you a limited, non-transferable license to use our site for personal, non-commercial purposes, subject to these Terms.
  • Prohibited Uses: You may not:
    • Use our site for unlawful purposes or in violation of these Terms.
    • Attempt to hack, disrupt, or overload our site or Shopify’s servers.
    • Copy, reproduce, or sell our content (e.g., product descriptions, images) without permission.
    • Use automated tools (e.g., bots) to scrape data or place orders.
  • Changes: We reserve the right to modify, suspend, or discontinue our site or services at any time without notice, though we’ll strive to inform you of significant changes.

2. Products and Orders

  • Product Descriptions: We strive to ensure our beard care products (e.g., oils, aftershave, brushes) are accurately described, including ingredients and usage instructions. However, we cannot guarantee all details (e.g., colors, scents) will match your expectations due to screen variations or personal preferences.
  • Availability: Products are subject to availability. If an item is out of stock after you order, we’ll notify you and offer a refund or substitution, at your choice.
  • Pricing: Prices are listed in selected currency, as shown at checkout. Prices exclude taxes and shipping, which are calculated at checkout. We may update prices without notice, but your order price is locked in at checkout.
  • Order Acceptance: Placing an order does not guarantee acceptance. We may cancel orders due to stock issues, payment failures, or suspected fraud, refunding you fully if canceled.
  • Accuracy: You’re responsible for providing accurate shipping and payment details. We’re not liable for delays or non-delivery due to incorrect information.

3. Payments

  • Methods: We accept payments via Shopify Payments, PayPal, and other gateways shown at checkout (e.g., credit cards, Apple Pay). All transactions are processed securely through Shopify’s PCI-compliant platform.
  • Currency: Canadian orders are charged in CAD; U.S. orders in USD (e.g., starting at $7 USD flat shipping, free over $50 USD, per our Shipping Policy). International orders may show CAD or USD, depending on your region.
  • Taxes: Applicable taxes (e.g., GST, QST for Quebec) are added at checkout based on your shipping address. You’re responsible for any additional customs duties or taxes for international orders.
  • Failed Payments: If a payment fails, we’ll notify you to update your details. Unresolved payment issues may lead to order cancellation.

4. Shipping and Delivery

Our shipping practices are detailed in our Shipping Policy. Key points:

  • We ship from Montreal to Canada, the U.S., and select international destinations.
  • U.S. shipping: Starts at $7 USD flat rate, free over $50 USD.
  • Canada shipping: Starts at $5 CAD flat rate, free over $50 CAD.
  • Delivery times: 1-3 days (Quebec), 3-7 days (Canada), 5-10 days (U.S.).
  • You’re responsible for verifying your address and paying any customs fees.

We’re not liable for delays caused by carriers, customs, or events beyond our control (e.g., weather, strikes).

5. Returns and Refunds

Our return and refund process is governed by our Refund Policy, which we summarize here for convenience:

  • Eligibility: We accept returns of unused, unopened products in original packaging within 30 days of delivery.
    • To return, email sales@doylespremium.com with your order number for a return authorization.
    • You pay return shipping unless the product is defective or incorrect.
    • Refunds are processed within 5-7 business days of receiving the return, credited to your original payment method.
  • Defective or Incorrect Items: If a product arrives damaged or wrong, contact us within 7 days at sales@doylespremium.com with photos. We’ll provide a replacement or refund, covering return shipping.
  • Non-Returnable Items: Due to hygiene, opened or used products (e.g., oils, aftershave) and gift cards are non-returnable unless defective.
  • Process: Full details, including return instructions and exceptions, are in our Refund Policy.

6. Product Use and Warranties

  • Usage: Our beard oils, aftershave, and brushes are for external use only. Follow instructions on product labels or our site to avoid irritation or misuse. Check ingredients for allergies before use.
  • No Medical Claims: Our products are cosmetic, not medical. We don’t claim they treat or cure conditions (e.g., skin disorders). Consult a doctor if unsure about use.
  • Warranty: Products are warranted against manufacturing defects for 30 days from delivery. Contact us for replacements or refunds if defective. Normal wear (e.g., brush bristles loosening) isn’t covered.
  • Limitation: We’re not liable for allergic reactions, misuse, or improper storage (e.g., exposure to heat). Always patch-test products.

7. Intellectual Property

  • Ownership: All content on our site (e.g., logos, product images, text, “Doyle’s Premium” branding) is owned by us or our licensors, protected by Canadian and international copyright laws.
  • Use: You may not copy, reproduce, or distribute our content without written permission, except for personal, non-commercial use (e.g., sharing product links).
  • User Content: If you submit reviews, photos, or comments, you grant us a non-exclusive, royalty-free license to use, display, and modify them for marketing (e.g., on our site or Instagram), while retaining your ownership.

8. User Accounts

  • Creation: You can shop as a guest or create a Shopify account for order tracking and faster checkouts.
  • Security: You’re responsible for keeping your account credentials confidential. Notify us immediately at sales@doylespremium.com if you suspect unauthorized access.
  • Termination: We may suspend or delete accounts for violating these Terms (e.g., fraudulent orders).

9. Limitation of Liability

  • As-Is Basis: Our site and products are provided “as is.” We don’t guarantee uninterrupted access, error-free content, or specific results from product use.
  • Liability Cap: To the extent permitted by law, our liability for any claim (e.g., defective products, site issues) is limited to the amount you paid for the related order.
  • Exclusions: We’re not liable for:
    • Indirect damages (e.g., lost profits, emotional distress).
    • Issues beyond our control (e.g., carrier delays, internet outages).
    • Misuse of products or failure to follow instructions.
  • Quebec Note: Under Quebec’s Consumer Protection Act, certain disclaimers may not apply to Quebec residents. Your statutory rights are preserved.

10. Indemnity

You agree to indemnify Doyle’s Premium, our affiliates, and Shopify against claims, losses, or damages arising from your violation of these Terms, misuse of our site, or infringement of third-party rights (e.g., posting defamatory content).

11. Third-Party Services

  • Shopify: Our site operates on Shopify’s platform, subject to their terms (https://www.shopify.com/legal/terms). Issues with Shopify’s services (e.g., payment processing) are governed by their policies.
  • Other Parties: We use third parties for payments (e.g., PayPal), shipping (e.g., Canada Post), and marketing (e.g., Google Ads). Their terms and privacy policies apply when you use their services via our site.

12. Governing Law

These Terms are governed by the laws of Quebec, Canada, and applicable Canadian federal laws. Disputes will be resolved in Montreal, Quebec courts, unless otherwise required by law (e.g., consumer protections in your jurisdiction). For Quebec residents, the Consumer Protection Act provides additional rights that cannot be waived.

13. Changes to These Terms

We may update these Terms to reflect new practices, laws, or Shopify updates. Changes will be posted here, effective immediately unless stated otherwise. Significant changes will be announced via email (for account holders) or a site notice. Continued use of our site means you accept the updated Terms.

14. Termination

  • By You: Stop using our site or delete your account to end these Terms.
  • By Us: We may suspend or terminate your access for violating these Terms (e.g., fraudulent activity) or if we discontinue our site, with notice where feasible.
  • Survival: Sections on liability, indemnity, intellectual property, and governing law survive termination.

15. Contact Us

For questions, complaints, or support, reach us at:

We’re here to help you shop confidently and keep your beard looking sharp!