Privacy policy

Last Updated: April 17, 2025

At Doyle’s Premium, based in Montreal, Quebec, Canada, we’re committed to protecting your privacy while delivering a seamless shopping experience for our beard care products. This Privacy Policy explains how we collect, use, share, and safeguard your personal information, including our use of cookies. It applies to all interactions with our site, purchases, or communications with us.

By using our website or services, you agree to the practices outlined below. For questions, contact us at sales@doylespremium.com.

1. Information We Collect

We collect information to process orders, improve our services, and personalize your experience. As a Shopify-based store, we collect:

  • Personal Information You Provide:
    • Contact Details: Name, email, phone number, and shipping/billing address when you place an order, create a Shopify account, or contact us.
    • Payment Information: Credit card or other payment details, processed securely via Shopify Payments or third-party gateways like PayPal (we don’t store full payment details).
    • Account Information: Login credentials, order history, and preferences if you create an account on our site.
    • Communications: Feedback, inquiries, reviews, or responses to surveys or promotions.
  • Automatically Collected Information:
    • Browsing Data: IP address, browser type, device details, operating system, and pages visited, collected via Shopify’s cookies and similar technologies (see Cookie Policy below).
    • Usage Data: Actions on our site, such as products viewed, cart activity, and checkout progress, tracked by Shopify analytics.
    • Location Data: Approximate location from your IP address to customize shipping options, currency (e.g., CAD/USD), or promotions.
    • Shopify Analytics: Data on site performance, like page views or bounce rates, to optimize our store.
  • Third-Party Information:
    • Data from Shopify-integrated apps or services (e.g., Google Analytics, Mailchimp, or Facebook Ads) for marketing and analytics.
    • Social media data if you interact with us on platforms like Instagram or Facebook, subject to their privacy policies.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including payments, shipping, and order confirmations via Shopify.
  • Communicate about your orders, account, or customer service inquiries.
  • Personalize your experience with tailored product recommendations or promotions.
  • Improve our website and products using Shopify analytics and customer feedback.
  • Send marketing emails or SMS (with your consent; unsubscribe anytime).
  • Prevent fraud, secure our site, and comply with legal obligations.

Shopify’s platform handles much of this data processing securely, ensuring your information supports a smooth shopping experience.

3. Cookies and Tracking Technologies

What Are Cookies?
Cookies are small text files stored on your device to make our Shopify site work effectively. We and Shopify use cookies, pixels, and similar technologies for functionality, analytics, and marketing.

Types of Cookies We Use:

  • Essential Cookies: Required for Shopify’s core functions, like adding items to your cart, checking out, or remembering your login.
  • Performance Cookies: Collect anonymous data to analyze site performance (e.g., via Shopify Analytics or Google Analytics).
  • Functional Cookies: Save preferences, such as currency (CAD/USD) or language settings.
  • Marketing Cookies: Enable personalized ads through Shopify integrations (e.g., Facebook Pixel, Google Ads).

Shopify-Specific Cookies:
Our site uses Shopify’s built-in cookies for cart management, checkout, and analytics. Shopify may also set cookies for fraud prevention and secure browsing. For details, see Shopify’s Cookie Policy (https://www.shopify.com/legal/cookies).

Your Cookie Choices:
On your first visit, a cookie consent banner lets you accept or customize preferences. You can manage cookies anytime via our cookie settings link (footer) or your browser settings. Disabling essential cookies may limit site functionality, like checkout or cart features.

Cookie Table:

Cookie Type Purpose Examples Duration
Essential Enable cart, checkout, and login Shopify (_shopify_s, _cart_sig) Session or up to 2 weeks
Performance Analyze site usage anonymously Shopify Analytics, Google Analytics (_ga) Up to 2 years
Functional Save currency or language preferences Shopify (_shopify_country) Up to 1 year
Marketing Show targeted ads Facebook Pixel, Google Ads Up to 2 years

4. How We Share Your Information

We do not sell your personal information. We may share data with:

  • Shopify: Our platform provider, which securely stores and processes data for orders, payments, and analytics (see Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy).
  • Service Providers:
    • Payment processors (e.g., Shopify Payments, PayPal, Stripe) for secure transactions.
    • Shipping carriers (e.g., Canada Post, USPS) to deliver orders.
    • Marketing tools (e.g., Mailchimp, Klaviyo) for emails or ads (with consent).
    • Analytics providers (e.g., Google Analytics) to improve our site.
  • Legal Compliance: Authorities if required by law, to prevent fraud, or protect our rights.
  • Business Transfers: If Doyle’s Premium is sold or merged, your data may be transferred with prior notice.

All partners are bound by contracts to protect your data and use it only for agreed purposes.

5. Your Rights and Choices

Under Canadian (PIPEDA), Quebec (Law 25), EU (GDPR), and U.S. (CCPA) laws, you have rights to:

  • Access: See what data we hold about you.
  • Correction: Fix inaccurate information.
  • Deletion: Request data removal, subject to legal retention needs.
  • Restriction: Limit certain data uses.
  • Portability: Get your data in a transferable format.
  • Objection: Opt out of marketing or profiling.
  • Withdraw Consent: Stop non-essential data processing.

To exercise these, email sales@doylespremium.com. We’ll respond within 30 days. You can also:

  • Unsubscribe from marketing via email/SMS links.
  • Manage cookies in our settings or your browser.
  • Opt out of ads via tools like http://optout.aboutads.info.

Shopify’s platform supports these rights, letting you view or delete account data directly if logged in.

6. Data Security

We and Shopify use robust security measures:

  • SSL encryption for all website interactions.
  • Secure payment processing via Shopify’s PCI-compliant gateways.
  • Limited internal access to your data.
  • Regular audits to detect vulnerabilities.

No system is fully secure, but we take every precaution. If a breach occurs, we’ll notify you as required by law.

7. International Data Transfers

Data is primarily stored in U.S. on Shopify’s servers. Shopify may transfer data to the U.S. or other regions for processing (e.g., analytics, hosting).Transfers use contracts with standard protection clauses to safeguard your data.

8. Retention of Your Information

We retain data only as needed:

  • Order data: Up to 7 years for tax and accounting compliance.
  • Account data: Until you delete your Shopify account or request removal.
  • Marketing data: Until you unsubscribe.
  • Cookies: As listed above (up to 2 years for non-essential).

Expired data is securely deleted or anonymized.

9. Third-Party Links

Our site may link to third parties (e.g., Instagram, PayPal). Their privacy policies apply, and we’re not responsible for their practices.

10. Changes to This Policy

We may update this policy to reflect Shopify updates, legal changes, or new practices. Significant changes will be announced via email (for account holders) or a site notice. Check this page for the latest version.

11. Contact Us

Reach us at:

We’re here to keep your data safe and your beard sharper!